By accepting these Terms, the Client represents and warrants that it isduly authorised to enter into this agreement.
By ordering andusing Rapid Pace CRM, the Clientagrees to be bound by all the terms and conditions herein provided, as well asthe Data Protection Agreement, Service Level Agreement, and Order Form.
Now, whereasthe Client and Rapid Pace CRM both hereby agree to the terms and conditions hereinafter provided:
- DEFINITIONS AND INTERPRETATION
- In these Terms, the following capitalised words shall have the meaning outlined below.
“Active/s” or “Active Player”
Means any Customer that has made a real money transaction in the given calendar month and has been processed by a Rapid Pace CRM Instance licensed by the Client.
“Advance Payment”
shall mean the advance payments payable by the Client to Rapid Pace CRM in terms of the Order Form.
“Agreement”
means these Terms along with the Order Form, Data Protection Agreement, Service Level Agreement, including but not limited to, any preamble,
“Applicable Law”
means, in relation to the Client any law, regulatory directive, order, rule, binding guidance, judgement, decree, permit, licence or any other requirement of a Competent Authority of the territory in which the Client and/or Rapid Pace CRM is established and/or where the Client shall carry on its Business.
“Business”
means the Client’s business.
“Client”
means the company whose name is stated in the Order Form.
“Client System”
means the system used by the Client for its Business operations on which Rapid Pace CRM shall be integrated.
“Customer”
means a customer of the Client's Business.
“Data Protection Regulations” or “GDPR”
means the General Data Protection Regulation EU 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons regarding to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC; and/or the relevant data protection legislation/regulations applicable within the relevant territory in which the Services are being provided.
Derivative work”
means:
a. for copyrightable or copyrighted material: a work that is based upon one or more pre-existing works, such as a revision, modification, translation, abridgment, condensation, expansion, collection, compilation or any other form in which such a pre- existing work may be recast, transformed or adapted, and that, if prepared without authorisation by the owner of the pre-existing work, would constitute copyright infringement.
b. for patentable or patented material: any adaptation, addition, improvement, or combination based on a pre-existing work.
for material subject to trade secret or protection or confidentiality obligations: any new material, information, or data derived from such existing trade secret material or Confidential Information, including new material which may be protected by copyright, patent, trade secret or other proprietary rights.
“Disclosing Party”
means the Party who is disclosing Confidential Information to the Receiving Party.
“Effective Date”
means the date stated in the Order Form as being the Effective Date, which is the date when these Terms come into force.
“Engagement”
means the business relationship established between the Parties as a result of the acceptance of this Agreement.
“Event of Default”
means failure to make the payment of any Fee and interest when due
“Rapid Pace CRM Group”
means Rapid Pace CRM holding company, sister companies, and subsidiaries.
“Fees”
Means the payments by the Client to Rapid Pace CRM as described in the Order Form, including but not limited to the One-off Fees, the Monthly Fees and the other optional fees for the licence granted, and Services provided under these Terms.
“Group Company”
means the Client’s holding company, sister companies, and subsidiaries.
“Initial Term”
has the meaning provided in the Order Form.
“Instance” or
“Rapid Pace CRM Instance” or
“Rapid Pace CRM Instance” or
“Rapid Pace CRM”
means the Licence and Support Package, of a single and independently configured copy of the Rapid Pace CRM Platform that can be used for one or multiple Brands of the Client.
“Integration Plan”
means a scope of work and project plan to satisfy the Client’s business requirements with Rapid Pace CRM, including but not limited to, relevant project phases, breakdown of tasks, task owners, and associated deadlines.
“Intellectual Property Rights”
means any and all property rights, including, but not limited to trademarks, copyright, patents, designs, know-how, trade secrets, exclusive exploitation rights, database rights, moral rights, algorithms, inventions, whether existing now or in the future, whether registered or not, whether registrable or not, in any jurisdiction and all associated goodwill.
“Integration Environment”
means the integration environment covering all customisations, capabilities and functionality included in Rapid Pace CRM and relevant documentation on how to utilise the same.
“Launch Date”
means the Monthly Fee Start Date defined on the Order Form or upon the Client making use of the Rapid Pace CRM Instance operationally in a production environment, whichever happens first.
“Licence”
means the licence to use Rapid Pace CRM granted by Rapid Pace to the Client under the terms and conditions of these Terms.
“Maintenance Services”
as defined in the SLA.
“Material Breach”
means (a) the Client’s use of Rapid Pace CRM in breach of any Applicable Laws; (b) Client’s failure to pay any of the Fees; and (c) a breach by any Party of its warranties in this Agreement.
“Monthly Fee(s)”
means the Monthly Recurring Fee(s) and/ or the Monthly Variable Fee(s).
“Monthly Recurring Fee(s)”
has the meaning provided in the Order Form.
“Monthly Variable Fee(s)”
has the meaning provided in the Order Form.
“One-off Fees”
has the meaning provided in the Order Form.
“Optional Fees”
means the fees payable for any Option Services requested by the Client.
“Optional Services”
means the option services of these Terms which may be requested by the Client.
“Order Form”
means any Order Form entered by the Parties for the performance of the Services provided herein.
“Project Kick-off”
means a workshop organised by Rapid Pace CRM including relevant operational and technical stakeholders from both Parties.
“Receiving Party”
means the Party who receives Confidential Information from the Disclosing Party.
“Services”
means the service provided by Rapid Pace CRM under the Agreement, including but not limited to the Licence, the Support Package, the Maintenance Services and all other services required for delivery of the same.
“Support Package”
has the meaning provided in the Order Form.
“Terms”
means these terms and conditions.
“Update”
means a patch, correction, or other similar modification to Rapid Pace CRM.
“Upgrade”
means a material enhancement in features or functionality to Rapid Pace CRM.
- LAWFUL USE OF THE SERVICES
- The Client hereby agrees to use the Services only in an authorised manner as per the terms and conditions outlined herein. In case it is found that the Client’s use of Services violates these Terms, or any other law, rule, or regulation enacted by the Competent Authority from time to time, Rapid Pace CRM reserves the right to terminate the Agreement with immediate effect.
- LICENCE
- Subjected to these Terms, Rapid Pace CRM shall grant to the Client, a limited, non-transferable, non-sublicensable, non-exclusive, and revocable licence to use Rapid Pace CRM solely for the Client’s Business only.
- Except for the rights explicitly mentioned herein, no other rights whatsoever are granted to the Client. Without prejudice to the generality of the preceding sentence, the Client shall not, and shall ensure that its Group Company shall not:
a. Save as permitted by law or explicitly permitted byRapid Pace CRM, disassemble,decompile, reverse engineer, derive course code from object code, or otherwisederive or attempt to derive the internal structure functioning or otherinternal workings of Rapid Pace CRM.
b. Sell, lease, sublease, distribute, assign, andtransfer Rapid Pace CRM whether infull or in part, to any third party.
c. Duplicate, or otherwise reproduce or adapt ormodify, Rapid Pace CRM or createDerivative Works based upon Rapid Pace CRM or attempt to do the same in any way.
d. Assert or imply that title or ownership rights in Rapid Pace CRM.
e. Remove or obscure any copyright, trademark notice,or similar notice by Rapid Pace CRM
f. Wilfully carry out, or attempt to carry out, anyprocedure in respect of Rapid Pace CRM which would circumvent any copy or other protection device orsoftware other than to the extent strictly permitted by the Applicable Law.
g. Use or allow the use of Rapid Pace CRM in connection with content that involvesoffensive materials and/or depictions of violent acts or use or permit the useof Rapid Pace CRM in any waythat may be deemed immoral or illegal.
h. Use Rapid Pace CRM for any purpose except for the Client’s Business.
i. Use Rapid Pace CRM, not in compliance with Applicable Laws.
- SERVICE AND SERVICE LEVELS
- Rapid Pace CRM shall provide to the Client related technical support for Rapid Pace CRM in accordance with the SLA.
- During the Engagement, Rapid Pace CRM shall inform the Client of any Updates and Upgrades to Rapid Pace CRM.
- Updates. The Parties agree that Updates are mandatory (and hence, in respect to which the Client does not have any choice as to their integration onto Rapid Pace CRM and will not be subject to any further charges/fees).
- Upgrades. The Client agrees and accepts that Upgrades are optional in nature (hence, the integration on Rapid Pace CRM is at the discretion of the Client). Should the Client decide to Upgrade Rapid Pace CRM, such Upgrade will only be subjected to an amendment to the original Order Form if additional fees are incurred.
- Updates and Upgrades will be deemed to form part of Rapid Pace CRM. In the event the Client decides not to take any mandatory Updates as notified by Rapid Pace CRM to the Client, Rapid Pace CRM shall not be held responsible for incidents or faults on Rapid Pace CRM following the notified date of such mandatory Update.
- Rapid Pace CRM shall use competent and experienced personnel and reliable tools that are up to date, in the provision of Rapid Pace CRM. In the event the Client performs modifications to Rapid Pace CRM, Rapid Pace CRM Instance, or related infrastructure, Rapid Pace CRM shall not be held liable for any incident or fault on the modified Rapid Pace CRM resulting from the Client’s modifications.
- FEES AND EXPENSES
- Fees and Billing Arrangements. The Fees outlined in the Order Form shall be effective from the date set below.
1.1 For the Services provided by Rapid Pace CRM, the Client shall pay the following Fees in Euros:
Fees Payment conditions
(a)
One-off Fees and Advance Payment
due on the Effective Date.
(b)
Monthly Recurring Fee
payable monthly in advance by the first (1st) day of the month for which the payment is made based on the invoice.
(c)
Monthly Variable Fee
payable monthly in arrears; on the first (1st) day of the subsequent month in which the Monthly Variable Fees were incurred.
(d)
Monthly Fees
payable with effect from the Launch Date. Notwithstanding the aforesaid, the Monthly Fees in relation to the Hosting Package shall become payable from the day on which Rapid Pace CRM incurs any costs relating to the hosting services.
2. For the avoidance of doubt, the Client shall pay onthe Effective Date: (a) the One-off Fees; and (b) the Advance Payment asprovided in the Order Form.
3. The Advance Payment is non-refundable other than inthe case Rapid Pace CRM terminates the Engagement before the Initial Termfor reasons not attributable to the Client, in this case, Rapid Pace CRM shall immediately refund the Advance Payment infull to the Client.
4. The Advance Payment is directly associated with each specific Rapid Pace CRM Instance and shall be set off against therespective Rapid Pace CRM InstanceMonthly Recurring Fee (or part thereof).
5. Project Kick-off is subject to the Advance Paymentsettled in full.
2. OptionalServices and Optional Fees. The Client mayacquire the following Optional Services:
Operational Support / Co-Dev Sessions
Co-dev sessions are geared towards partners who are getting started with Rapid Pace CRM and an embedded use case. The package includes developer and end-user training.
€60/h
Development Support
Development services provided in relation to bespoke development as requested by the Client
€80/h
- Unless otherwise provided in the Order Form, the Client shall not make any set-off or any deduction whatsoever from the Fees due to Rapid Pace CRM and shall not withhold any payment of such Fees.
- Rapid Pace CRM will bill the Client every month or any other mutually agreed basis, for all Monthly Fees. For Monthly Fees, no refund or adjustment for plan downgrades, upgrades, or elimination of plan features within the current billing term shall be issued. Invoices/payments are irrevocably deemed final and accepted by the Client. The Client shall at all times provide and keep current and up-to-date Client’s contact, bank details, and billing information. The Parties agree that Monthly Fees in relation to the Hosting Package may be invoices by Rapid Pace CRM as and when they become due.
- Taxes. The Client acknowledges that any and all Fees charged from time to time by Rapid Pace CRM are exclusive of value added tax (VAT). The Client further acknowledges that all the applicable taxes, duties, or government levies whatsoever are not included in the Fees and eventual expenses charged under these Terms. The client will make timely payment of all such taxes, duties, or government levies related to these Terms.
- Expenses. If the Client requires Rapid Pace CRM employees, directors, officers, agents, or representatives to travel or perform any work in any location outside Malta, the Client shall reasonably cover expenses with travel, lodging, and subsistence cost approved by the Client in advance.
- SOFTWARE AND INTELLECTUAL PROPERTY RIGHTS
- The rights granted to the Client under these Terms are limited to the rights explicitly granted herein and Rapid Pace CRM shall remain the full and sole owner of all the rights in and to Rapid Pace CRM and no provision of the Terms shall operate to transfer or assign or alienate in any other way Rapid Pace CRM Intellectual Property Rights in Rapid Pace CRM and all materials and documentation relating to Rapid Pace CRM
- Nothing in these Terms shall prohibit Rapid Pace CRM in any manner from using, developing, licensing, or otherwise exploiting Rapid Pace CRM or any part thereof or concepts embodied therein, in any manner, anywhere in the world.
- In case of an Update or Upgrade (whether or not it is done upon a suggestion of the Client) is carried out by Rapid Pace CRM and supplied to the Client, such Update or Upgrade will become part of Rapid Pace CRM and shall be treated as such under these Terms unless otherwise agreed in writing by the Parties.
- Rapid Pace CRM and any person within Rapid Pace CRM Group may freely use any suggestions and improvements proposed by the Client in connection with its use of Rapid Pace CRM. For the avoidance of doubt, we clarify that any and all such suggestions, improvements, and or developments shall be the property of Rapid Pace CRM, and the Intellectual Property Rights therein shall vest in Rapid Pace CRM In this sense, the Client hereby automatically grants Rapid Pace CRM an unrestricted, perpetual, irrevocable, and royalty-free worldwide licence to fully exploit such rights.
- For the avoidance of doubt, the Client’s trademark and intellectual properties such as branding, customer data, reports based on data provided by the Client, and Client’s content belong solely to the Client.
- The Client represents and guarantees that its use of the Rapid Pace CRM system does not infringe third parties’ rights or intellectual property rights and will not breach any Applicable Law.
- INTEGRATION PLAN
- The Integration Plan will outline the work the Parties need to do to deliver Rapid Pace CRM.
- The Parties shall collaborate in this respect and shall respectively allocate adequate resources for efficient task handling. In particular, each Party shall ensure that technical queries of the other Party are answered in a timely and expeditious manner.
- The Parties’ roles during integration will be as follows:
a. Unless otherwise stated in the Order Form, RapidPace CRM shall provide the Client withthe Project Kick-off within two (2) weeks of entering into these Terms andprovided that the Client has settled the Advance Payment and has fullycooperated with Rapid Pace CRM in respect of any documentation and/or informationrequired or requested by Rapid Pace CRM from the Client to give effect to the ProjectKick-Off.
b. Rapid Pace CRM shall, on the basis of the Client’s businessrequirements, formulate a clear Integration Plan.
c. Rapid Pace CRM shall set up a staging and a production environmentof each Rapid Pace CRM Instance.
d. Rapid Pace CRM shall make available to the Client two (2) trainingsessions of a maximum of four (4) hours each.
e. The Client is to ensure that the training isprovided to staff that have the necessary competence, skill, and knowledge.
f. Rapid Pace CRM shall make available to the Client a trainingportal with clear instructions and documentation on how to operate Rapid Pace CRM.
g. The Client shall produce the relevant reports asare required for any data migration in the format Rapid Pace CRM suggests.
h. The Client shall be responsible to integrate withthe Rapid Pace CRM Instance according to the Integration Plan unlessotherwise agreed.
- CONFIDENTIALITY, NON-DISCLOSURE, PUBLICITY, AND DATA PROTECTION
- The Parties may mutually disclose Confidential Information, electronically, orally, or in writing before and during the Engagement.
- The Parties understand and agree that the content of the Agreement (including the Order Form) is sensitive and, therefore, classified as Confidential Information. The Order Form shall never be shared by the Client with any third-party other than a need-to-know basis without the prior written consent of Rapid Pace CRM.
- The provisions in this clause shall supersede all confidentiality and non-disclosure agreements and understandings between the Parties about Confidential Information exchanged by and between themselves to negotiate this Agreement.
- During the Engagement and for an indefinite period after the termination of the Engagement for any reason whatsoever, each Party being the Recipient Party undertakes:
a. to use the Confidential Information of the otherParty solely to perform its obligations under the Agreement and for no otherpurposes whatsoever.
b. not to disclose and not to cause or allow to bedisclosed Confidential Information of the other Party to any third personwithout the prior written consent of the Disclosing Party.
c. to secure and protect Confidential Information ofthe other Party and for this purpose:
- to exercise no lesser security or degree of care than the Receiving Party applies to its Confidential Information of an equivalent nature.
- to allow access to Confidential Information exclusively to any of its directors, other officers, agents, professional advisors, associated companies, and employees of the Receiving Party to the extent that such disclosure is reasonably necessary for carrying its obligations under these Terms and to inform each of the said directors, other officers, agents, professional advisors, associated companies and employees of the confidential nature of the Confidential Information and the obligations on the Receiving Party in respect thereof and to further impose on such directors, other officers, agents, professional advisors, associated companies and employees obligations of confidentiality substantially similar to the confidentiality obligation of the Receiving Party under this clause.
- upon the termination of the Engagement or a reasonable request of the Disclosing Party made at any time, deliver to the Disclosing Party, as far as reasonably practicable, all documents and other material in the possession custody, or control of the Receiving Party or any of the associated companies of the Receiving Party that bear on or incorporate any part of the Confidential Information.
- treat all copies of any analyses, compilations, studies, or other documents prepared by it or its advisors containing or reflecting or generated from any Confidential Information in the same manner as though such copies were originals of the Confidential Information supplied under this clause.
- Each Party shall be allowed to disclose Confidential Information of the other Party if such disclosure is required by law provided that the Party making such disclosure shall take reasonable steps to give prior written notification of such disclosure to the other Party.
- Each Party shall be allowed to make press releases and other information on the fact of conclusion of this Agreement and cooperation by the Parties provided both Parties prior written approval to the wording of such public communication.
- Each Party shall, at all times, comply with its respective obligations under the Data Protection Regulations about all data that is processed by it in the course of performing its obligations under these Terms, including, without limitation, by maintaining a valid and up to date registration or notification under the Data Protection Regulations. Neither Party shall do any act that puts the other in breach of its obligations under the Data Protection Regulations.
- The Client understands that by entering into these Terms, it automatically agrees and accepts the terms and conditions set forth in the Data Protection Agreement.
- WARRANTIES AND DISCLAIMERS
- The Client warrants that:
a. it has the authority to enter these Terms.
b. it shall comply with all Applicable Laws,including, without prejudice to the foregoing generality, the Data ProtectionRegulations.
c. The Client shall pay the Fees by their due dates.
- The Client agrees to:
a. provide all necessary information and any specialforms or other required materials or information to Rapid Pace CRM on scheduleor in a timely fashion to enable Rapid Pace CRM to provide the Services.
b. ensure accuracy, legibility, and completeness ofall data supplied to Rapid Pace CRM and be solely responsible for the resultsobtained from the Client’s use of Rapid Pace CRM.
c. control, and be responsible for the use of RapidPace CRM.
- The Client represents and warrants that has complied with and will continue to comply with all Applicable Law, including the Data Protection Regulations.
- Rapid Pace CRM undertakes and warrants that:
a. it has the authority to enter into these Terms.
b. it is the lawful owner of the intellectual propertyrights in Rapid Pace CRM.
c. it will do its utmost and take all necessary stepsfollowing the provisions of this Agreement to correct any defect in Rapid Pace CRM.
d. it shall comply with all Applicable Laws,including, without prejudice to the foregoing generality, the Data ProtectionRegulations.
e. It shall do its utmost and take all necessary stepswhich may be required for the purposes of correcting any defect in the RapidPace CRM.
- EXCEPT AS EXPRESSLY STATED IN THESE TERMS, RAPID PACE CRM IS PROVIDED ‘AS IS’ WITHOUT ANY WARRANTY OR REPRESENTATION OF ANY KIND; RAPID PACE CRM PROVIDES NO WARRANTIES AS TO THE USE OF RAPID PACE CRM , WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WITHOUT LIMITATION, ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR PARTICULAR PURPOSE; WITHOUT LIMITING THE FOREGOING, RAPID PACE CRM DOES NOT WARRANT THAT RAPID PACE CRM WILL MEET ALL THE CLIENT’S EXPECTATIONS OR THAT IT IS FREE FROM ALL DEFECTS, ERRORS OR BUGS, OR THAT IT WILL FUNCTION WITHOUT ANY INTERRUPTION.
- Notwithstanding anything else stated herein, where Rapid Pace CRM is under the obligation to respect any particular timeframe or deadline, any delay caused by the Client or any third party outside of the control of Rapid Pace CRM shall automatically extend the timeframe or deadline imposed on Rapid Pace CRM by the duration of the said delay. For the avoidance of doubt, Rapid Pace CRM shall be responsible for any delays caused by its subcontractors and shall not be eligible for any extension as a result thereof.
- The Parties acknowledge that from time to time, as a result of hardware failure or supplier failures, the Services may be temporarily disrupted. The Client acknowledges and agrees that neither Rapid Pace CRM nor any of its members, shareholders, directors, officers, employees, or representatives shall be liable to the Client for any direct, special, indirect, consequential, punitive, or exemplary damages, or damages for loss of profits or savings, in connection with such temporary disruptions.
- LIMITATION OF LIABILITY AND INDEMNITY
- Each Party (the “Indemnifying Party”) shall indemnify the other Party (the “Indemnified Party”) and its group companies, directors, and officers against any direct damages, claims, liabilities, and costs reasonably incurred in the defence (attorney’s fees, court fees, litigation expenses) of any claim brought against the Indemnified Party and/or its group companies and/or directors and/or officers arising out the Indemnifying Party’s Material Breach.
- Without prejudice to Clause 10.3 below, the total aggregate liability of each Party and all its directors, employees, officers, consultants, subcontractors under this Agreement for the duration in respect of claims, whether for breach of contract, negligence, tort, or otherwise in connection with this Agreement shall in no circumstances exceed one hundred thousand Euro (€100,000).
- Notwithstanding Clause 10.2 above, the Client shall indemnify Rapid Pace CRM , Rapid Pace CRM ’s Group, and the directors and officers of Rapid Pace CRM and Rapid Pace CRM ’s Group against any direct damages, claims, liabilities, and costs, including but not limited to attorney’s fees, court fees, litigation expenses, reasonably incurred in the defence of any claim brought against Rapid Pace CRM and/or Rapid Pace CRM ’s Group and/or its directors and/or officers arising out of the Client’s breach of any legislation relating to gambling.
- Except as expressly stated elsewhere in these Terms, each Party disclaims all other warranties, express or implied.
- Neither Party nor its group companies, its directors, officers, employees, consultants, subcontractors shall be liable for any incidental, indirect, special, or consequential damages, reliance, or punitive damages whether or not such Party has been advised of the possibility of such loss or damage, or for any loss of profit, opportunity, goodwill, revenue or anticipated earnings, or for any loss or corruption of data in connection with these Terms.
- Without prejudice to the generality of the provisions of the immediately preceding sub-clause, Rapid Pace CRM shall not be liable for any loss or damage arising from any misuse, improper use of Rapid Pace CRM by the Client or any third party under the Client’s control, or from any problem resulting from the Client System or any other software or systems.
- The remedy/ies provided for in the SLA are the sole remedies available to the Client under these Terms for any breaches of the SLA on the part of Rapid Pace CRM.
- Nothing in this Section 10 limits or excludes any liability for fraud, gross negligence, or wilful damage.
- TERMINATION AND SUSPENSION
- Immediate Termination. Either Party may immediately terminate this Engagement, without penalty or prejudice to any outstanding payable, rights and remedies, in the event the other Party:
a. is in persistent breach of any of its obligationsunder these Terms and either that breach is incapable of remedy or the otherParty shall have failed to remedy that breach within thirty (30) days afterreceiving written notice requiring it to remedy that breach;
b. becomes insolvent or an order is made or aresolution passed for its liquidation, administration, winding-up, ordissolution (other than for a solvent amalgamation or reconstruction) or anadministrative or another receiver, manager, liquidator, administrator,trustee, or similar officer is appointed over all or any substantial part ofits assets or should it enter into or propose any composition or arrangementwith its creditors generally or anything analogous to the foregoing occurs inany applicable jurisdiction.
- Termination or Suspension by Rapid Pace CRM: Rapid Pace CRM , at its sole discretion, may terminate the Engagement or suspend the Services for any of the following reasons upon giving written notice to the Client:
a. if the Client fails to pay any Fees and/orinterests at any time.
b. if the Client fails to comply with the provisionset forth in Clause 14.3. of these Terms.
c. if Rapid Pace CRM is under actual threat of justifiedprosecution, fines, penalties, restraints, or an adverse governmental orregulatory action from any jurisdiction arising out of the Client’s use of RapidPace CRM .
d. in case more than fifty percent (50%) of theClient’s share capital or voting rights have been transferred, whether directlyor indirectly, or about to be transferred to a competitor of Rapid Pace CRM.For this clause, ‘competitor’ means any entity or person who has producedand/or is marketing a product or service which is in direct competition with orfunctionally similar to Rapid Pace CRM , Rapid Pace CRM products, modules, systems, or services.
e. if any director or officer of the Client isconvicted for fraud, forgery, deception, embezzlement, breach of laws relatingto gambling.
f. Rapid Pace CRM shall have the right to terminate thisAgreement or to suspend the carrying out of its Services under this Agreementupon giving written notice to the Client if Rapid Pace CRM is under actual threat of justifiedprosecution, fines, penalties, restrains, or an adverse governmental orregulatory action from any jurisdiction arising out of the Client’s use of RapidPace CRM or the Client’s Business.
- Termination of these Terms, for any reason whatsoever, is without prejudice to any rights accrued to either Party during the Engagement.
- GOVERNING LAW AND DISPUTE RESOLUTIONS
- These Terms and any dispute or claim arising out of or in connection with it or its subject matter or formation, including, without limitation, non-contractual disputes or claims, shall be exclusively governed by the laws of the Republic of Malta.
- Any dispute, controversy, or claim arising out of or relating to these Terms, or the breach, termination, or invalidity thereof, shall be settled by arbitration, in accordance with Part IV (Domestic Arbitration) and Part V (International Commercial Arbitration) both from the Malta Arbitration Act, 1996 and the Arbitration Rules of the Malta Arbitration Centre as at present in force.
a. The appointing authority shall be the MaltaArbitration Centre.
b. The number of arbitrators shall be one (1).
c. The place of arbitration shall be Malta.
d. The language to be used in the proceedings shall beEnglish.
e. The applicable substantive law shall be Malteselaws.
f. The award shall be final and binding and thereshall be no appeal.
g. The arbitrator shall decide ex aequo et bono.
- NOTICE
- Any notice under these Terms concerning termination or any claim, dispute, or controversy under these Terms shall be sufficient if sent by express delivery (courier) to the Parties at the respective addresses set forth by the Parties in the Order Form and shall be deemed to be received on the next day following the guaranteed delivery. Each Party may from time to time notify the other Party of any changes to the notice details of such Party, and such notice shall be deemed effective five (5) days following the date of notice of such change.
- Other notices under these Terms may be delivered by email or by any other means agreed by the Parties.
- GENERAL TERMS
- Entire Agreement. The Agreement constitutes the entire agreement between the parties and supersedes and extinguishes all previous agreements, promises, assurances, warranties, representations, and understandings between them, whether written or oral, relating to its subject matter.
- Survival. The provisions outlined in Section 6, Section 8, Section 10, and Section 14 shall survive the termination of these Terms for an indefinite period.
- Due Diligence. Before the Client’s onboarding, or at any given time during the Engagement, Rapid Pace CRM, at its sole discretion, may request the Client to provide information relating to the Client, its Business, and its ultimate beneficial owners of twenty-five percent (25%) or more in the Client. The Client shall promptly inform Rapid Pace CRM about any change of the ultimate beneficial ownership of twenty-five percent (25%) or more and provide relevant documentation. If no natural person owns more than twenty-five percent (25%) of the issued shares in the Client, the natural person holding the largest beneficial ownership must be declared.
- Variations. Any amendment to these Terms shall not be valid unless mutually agreed to in writing by the Parties.
- Modification of the Order Form. The terms of the Order Form shall be amended in writing and must be duly signed by the Parties causing a new addendum to the Order Form (“Amendment”). The Amendment supersedes any and all previous communications in any form whatsoever between the Parties. For the avoidance of doubts, changes to the Order Form will only be recognised by Rapid Pace CRM and will only have legal effect if, and only if, it happens via an Amendment.
- Force Majeure. The Parties shall not, under no circumstances, be liable for events of force majeure – namely an event arising from cause or causes beyond reasonable control, which by its nature could not have been foreseen or if it could have been foreseen, was unavoidable including, without limitation, acts of God, act of governmental sovereignty, war or armed hostilities, fire, flood, explosion, civil commotion, industrial dispute of a third party, act of terrorism, revolution, blockade, embargo, strike, lock-out, sit-in, industrial or trade dispute, adverse weather, disease, accident to or breakdown of facilities, shortage of any material, labour, transport, electricity or other supply, or regulatory intervention. The Party affected by the force majeure shall promptly notify the other Party.
- Waiver. No failures by the Parties to enforce any right or provision under these Terms shall be construed as or constitute a waiver of such right or provision. No waiver under these Terms shall become binding unless made in writing. No waiver under these Terms shall be deemed a further or continuing waiver of such term or any other term. If any provision under these Terms is held unenforceable for any reason, such provision shall be reformed only to the extent necessary to make it enforceable and such decision shall not affect the enforceability of such provision under other circumstances, or of the remaining provisions hereof under any circumstances.
- Severability. The invalidity, illegality, or unenforceability of any of the provisions of these Terms shall not affect, impair, or otherwise hinder the validity, legality, and enforceability of the remaining provisions of these Terms, which shall remain in full force and effect. Should any provision of this Agreement be declared, by any judicial or any other competent authority, void, voidable, illegal or otherwise unforeseeable, or indication to that effect is received by either Party from any competent authority, then such provision shall be restricted or construed otherwise in its minimum extent necessary for these Terms to remain in force and effect and foreseeable.
- Third-Party Beneficiaries and Assignment. The Client agrees that, except as otherwise expressly provided in these Terms, there shall be no third-party beneficiaries to these Terms. The Client may not transfer or assign these Terms or any rights or obligations hereto, whether directly or indirectly, by operation of law or otherwise, without Rapid Pace CRM ’s prior written consent. Rapid Pace CRM reserves the right to unrestrictedly assign, sublicense, delegate or otherwise transfer any of the rights or obligations under these Terms, whether whole or partially, to any third-party, regardless of your prior written consent.